okbag's Privacy Policy
We are committed to keeping your personal information secure — learn how we collect, store, and protect your data.
Introduction & Scope of Application
okbag ("we", "our", "platform") operates a safe and trusted online entertainment service for users in Bangladesh. We believe your personal information belongs solely to you — and ensuring its protection is one of our highest responsibilities.
This Privacy Policy ("Policy") describes what information okbag collects from you when you use our website (okbag.lat) and all related digital services, how that information is processed, how it is stored, and how it is kept secure.
By using our website or services, you are considered to have consented to the terms described in this Policy. If you disagree with any part of this Policy, you are advised to stop using our services, and you are welcome to contact our support team with any questions.
This Policy applies only to okbag's own services. Third-party websites or platforms are governed by their own separate privacy policies.
What Information We Collect
okbag collects only the information necessary to operate our services smoothly. The various types of information are described in detail below.
2.1 — Information You Provide Directly
Information you provide during account registration and use of our services includes:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Residential address in Bangladesh
- Government-issued ID details for identity verification (National ID card or passport)
- Payment information linked to financial transactions (bKash, Nagad, Rocket, Upay, or bank account number)
2.2 — Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device identifier information
- Browser type and operating system information
- Cookies and session data
- Time spent on the platform and browsing activity
- Login times, gameplay logs, and betting activity records
2.3 — Information Received from Third Parties
In some cases we may receive information from legitimate third-party sources, such as payment processors or identity verification agencies, solely for the purpose of ensuring security and compliance.
Purpose of Information Use
okbag uses your personal information only for the following legitimate purposes. We never sell your information or use it for unauthorised purposes.
Account Management
Your information is processed as needed to create, verify, manage, and secure your account.
Financial Transactions
For processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
Security & Compliance
To prevent fraud, verify age (21+), ensure anti-money laundering compliance, and promote responsible gaming.
Customer Support
Our 24/7 support team uses this information to resolve your complaints, questions, or requests quickly and effectively.
Service Improvement
Your usage patterns are analysed to continually improve the platform's functionality and experience.
Communication & Notifications
For sending important account updates, transaction confirmations, and relevant information.
Data Storage & Security
To keep your information secure, okbag follows industry-standard technical and administrative measures.
4.1 — Security Technology
Every data transfer on our platform is protected by SSL (Secure Socket Layer) encryption technology. Your payment information, passwords, and personal details are stored in encrypted form to prevent unauthorised access.
4.2 — Data Retention Period
okbag retains your personal information only for as long as it is necessary. Even after an account is closed, relevant information may be retained for the period required to meet legal obligations, resolve disputes, and fulfil our contractual responsibilities.
4.3 — Access Controls
Only authorised okbag staff whose work requires it are permitted to access your personal information. All our employees operate under strict confidentiality agreements.
You also need to stay vigilant to ensure complete security. Do not share your password with anyone, and if you notice any suspicious activity, notify our support team immediately.
Disclosure & Sharing of Information
okbag does not sell your personal information to third parties. However, there are some limited and specific circumstances where sharing information may be necessary:
5.1 — Service Provider Partners
Only the information necessary to operate our services is shared with trusted technology partners who provide services on our behalf — such as payment processors and IT security firms. These partners are bound by strict confidentiality agreements and may not use your information for any other purpose.
5.2 — Legal Obligations
Disclosure of information may be required under applicable laws in Bangladesh or pursuant to valid orders from competent courts or regulatory authorities. In such circumstances okbag will be obligated to provide the necessary information within the bounds of the law.
5.3 — Fraud & Crime Prevention
okbag reserves the right to share information with relevant authorities to prevent financial fraud, money laundering, or other illegal activity.
5.4 — Business Restructuring
In the event of a corporate merger, acquisition, or restructuring, user information may be transferred. In such cases we will notify users in advance, and the new entity will also be obligated to uphold standards equivalent to this Privacy Policy.
Cookies & Tracking Technologies
okbag uses cookies and similar technologies to improve your experience on our website and to ensure the functionality of our services.
6.1 — Types of Cookies
- Essential Cookies: These are necessary for the website to function properly. They are used to maintain login sessions and ensure security.
- Functional Cookies: Used to remember your preferences, such as your language selection.
- Analytical Cookies: Used to understand which parts of the platform are used most — this information is not used to identify any individual.
6.2 — Cookie Controls
You can reject or delete cookies from your browser settings. However, please note that disabling essential cookies may prevent some core features of the website from working properly.
Your Data Rights
okbag believes you should have full control over your own information. To that end, we provide you with the following rights:
Right of Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
You have the right to request correction of any inaccuracies or incompleteness in your information.
Right to Erasure
In certain circumstances, you have the right to request that your personal information be deleted.
Right to Restrict Processing
In some cases, the right to request that processing of your information be temporarily suspended.
Right to Object
You have the right to object to the processing of your information for specific purposes.
Portability
The right to request your information in a structured, machine-readable format.
To exercise any of the above rights, please contact our support team. We will process each request within a reasonable timeframe. In some cases full compliance with a request may not be possible due to legal obligations — in those cases we will explain the reason.
Age Verification & Protection of Minors
okbag's services are for individuals aged 21 and above only. We do not knowingly collect information from minors or allow them to create accounts.
Age verification is mandatory during the registration process. If an account holder is found to be under 21 years of age, that account will be closed immediately and all associated information will be deleted.
If you believe a minor is using our platform, please notify our support team immediately.
Changes & Updates to This Policy
okbag may update this Privacy Policy from time to time. Amendments may be made due to service improvements, legal changes, or business requirements.
For any significant changes, we will notify you in advance via the email address registered to your account or through a notification on the platform. If you continue to use the service after the changes, you will be considered to have consented to the updated policy.
The date of the policy update will always be noted at the top of this page. Reviewing this policy regularly is helpful for protecting your rights and interests.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or your information, please do not hesitate to contact us. okbag's support team is available in both Bengali and English, 24 hours a day, 7 days a week.
Live Chat Support
Use our 24/7 live chat for immediate assistance — the fastest way to get a response.
We take every request seriously and aim to respond as quickly as possible. Protecting your privacy is okbag's commitment.